Support

We're here to help with the app, a ride, a payment or your account.

Contact us

Email: auroraprestigevip@gmail.com

We answer within one business day. In an emergency during a ride, use the safety button in the app or call 911.

In the app

Report a problem: Account → Report a problem, about a chauffeur, a ride or the app. You can follow it under My reports.

Receipts: open the ride under Rides; each completed ride has its receipt.

Change or cancel a ride: open the ride under Rides. Cancellation terms are shown before you confirm.

Your account

Sign-in trouble: use Forgot password on the sign-in screen, or email us from the address on your account.

Delete your account: Account → Delete my account, or see how account deletion works.