Booking Instructions

Experience luxury transportation with Aurora Prestige. Follow these simple steps to reserve your chauffeur service and learn what to expect from our premium offerings.

How to Book Your Service

1

Choose Your Service and Date

Select from our range of services including airport transfers, corporate travel, special events, or hourly as directed. Pick your preferred date and time for pickup.

2

Share Pickup and Dropoff Details

Provide your pickup location, destination address, and any specific instructions. For airport services, include your flight information for precise timing.

3

Confirm Vehicle and Rate

Review your selected vehicle type, service details, and transparent pricing. Our team will provide a detailed quote based on your specific requirements.

4

Receive Confirmation

Get instant confirmation via email or text with your chauffeur details, vehicle information, and contact numbers for any last-minute changes.

What to Expect

Real-Time Driver Updates

Receive live notifications about your chauffeur's location and estimated arrival time through our tracking system.

Complimentary Amenities

Enjoy complimentary bottled water, phone charging cables, and Wi-Fi in all our vehicles for your comfort.

Quiet Ride Option

Request a silent journey for important calls, rest, or focused work time. Our chauffeurs respect your privacy and preferences.

Punctual Service

Our chauffeurs arrive 5-10 minutes early and monitor traffic conditions to ensure on-time arrivals for all appointments.

Service Policies

Grace Period & Waiting Time

  • 15-minute grace period for pickup delays
  • Complimentary 60 minutes wait time for airport arrivals
  • 30 minutes complimentary wait for domestic flights
  • Additional waiting time charged at hourly rates

Cancellation Policy

  • Free cancellation up to 2 hours before pickup
  • 50% charge for cancellations within 2 hours
  • Full charge for no-shows or last-minute cancellations
  • Weather-related cancellations are fully refundable

Airport Meet & Greet

  • Chauffeur meets you at baggage claim with name sign
  • Flight monitoring for arrival delays
  • Assistance with luggage handling
  • Direct escort to your waiting vehicle

Payment Methods

  • All major credit cards accepted
  • Corporate accounts with NET 30 terms
  • Secure online payment processing
  • Gratuity can be added to final bill

Business Client Services

Corporate Account Setup

Streamlined account management for recurring rides with preferred rates, dedicated support, and simplified billing processes.

Professional Invoicing

Detailed invoices with trip summaries, expense categorization, and integration with popular accounting systems for seamless expense management.

Instant Receipts

Automatic receipt generation and delivery via email immediately after each trip, with detailed breakdown of services and charges.

Frequently Asked Questions

We recommend booking at least 24 hours in advance for guaranteed availability. However, we often accommodate same-day requests based on fleet availability. For special events or peak travel times, booking 48-72 hours ahead ensures your preferred vehicle and timing.

We monitor all flights in real-time and automatically adjust pickup times for delays. There's no additional charge for flight delays, and we provide up to 60 minutes of complimentary waiting time for international arrivals and 30 minutes for domestic flights.

Absolutely. All Aurora Prestige chauffeurs undergo comprehensive background checks, drug testing, and professional training. They hold valid commercial driver's licenses and are fully insured. We maintain the highest standards for safety and professionalism.

Ready to Experience Luxury Transportation?

Join our distinguished clientele and discover why Aurora Prestige is Atlanta's premier chauffeur service. Book your ride today and experience the difference.